Frequently Asked Questions
Everything you need to know about shopping with UTR Sports.
What is the standard shipping time for sports equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while heavy equipment like basketball hoops or gym benches may take 7-10 business days for delivery.
Do you offer a warranty on high-performance gear?
Yes, all our high-performance equipment comes with a 1-year manufacturer warranty against defects. Professional-grade rackets and electronics may have specific brand-backed coverage detailed on the product page.
Can I return a product if it doesn't fit correctly?
Absolutely. We offer a 30-day return policy for apparel and footwear. Items must be in their original condition with tags attached. Please note that used protective gear cannot be returned for hygiene reasons.
How do I ensure I am buying the right size for my sport?
We provide a comprehensive size guide on every product page. If you are between sizes for compression gear or footwear, we generally recommend sizing up for comfort or checking our 'Pro-Fit' notes in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay for larger equipment purchases.
Do you offer team or bulk discounts?
Yes, UTR Sports provides special pricing for schools, clubs, and local teams. Please contact our corporate sales department via the 'Bulk Orders' link at the bottom of our site for a custom quote.